![]() ![]() “ After more than 3 hours after my apt time I was called back. ![]() After waiting another 20 min another client was called back for MRI! I asked for an explanation which was, “Didn’t the receptionist tell you? We are double-booked today so we’re running behind. I asked for status and was told it would be anther hour maybe more! I made arrangements to leave for breakfast and was told I’d be first in line when I returned which was 40 min later. I finally went to my assumed location, which was correct, and arrived 30 min before my apt time. I failed on the website, possibly my fault, but for the next 1.5’hrs I couldn’t find a human to talk to by phone. I began by trying to verify directions at 7 am. My SimonMed MRI experience was disastrous and aggravating. I am thoroughly enjoying the frustration and confusion. I still have not received a call after being promised they would call me by end of business 2 days ago. The best part of the entire experience is they want to charge me another 300$ in order to scan the correct area. One would think the complaint of scapular pain would prompt Simon med to say let me confirm the information with the doctors office before charging our customer 300$ to scan the incorrect area. Took about 40 minutes and then as I exited the machine I asked how much of the area was scanned? He replied with kindly showing that they scanned the wrong area. Once I got in for the MRI things went smooth. Once I got ahold of someone I greatly appreciated how willing people were to not help at all. The experience was amazing! I was amazed at how impossible this company is to deal with. Some people were told to wear a mask and others they did not express the expectation that everyone is to wear a mask. The tech did not provide adequate assistance. The technician could not communicate clearly. I finally get sent back to the x-ray office. All the paperwork I filled out indicated it was for my young son. I was asked if I had anyone to watch my son because he can not be in the x-ray room. Mind you this is all for my young son with an apparent injury to his ankle. I was sent to find another room to check in. Deciphering signage to get to the location inside the building was tough enough. As the marquee out front is faded into non existance. Upon arriving and determining this building not an apartment complex. This was my second visit to a Simon med imaging center that day. First and foremost you can not tell by the outside what this location is.
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